At Tordrobes, we’re committed to bringing you high-quality, made-to-order pieces. To ensure transparency, here’s everything you need to know about our pre-order process:
What is a Pre-Order?
Pre-orders allow you to reserve your favorite styles before they’re officially available. When you place a pre-order, your item is specially created for you, ensuring correct size and reducing overproduction.
Production & Shipping Timeline
Our pieces are made with care, and the entire process—from production to shipping—takes approximately 4 to 6 weeks. We’ll keep you updated along the way and notify you as soon as your order ships.
Payment
Full payment is required at the time of purchase to secure your pre-order. This ensures we can begin production on your item right away.
Changes to Your Order
Because your pieces are made-to-order, changes to size, color, or style can only be accommodated within 48 hours of placing your order. After this window, modifications cannot be made as production will already be underway.
Shipping Address Changes
If you need to update your shipping address, please contact us at customers@tordrobesllc.com with your order number and new address details. We’ll do our best to accommodate requests made before shipping begins.
Order Cancellations & Refunds
We understand that plans change. You may cancel your pre-order for a full refund within 72 hours of placing your order. After this period, cancellations may not be possible due to the custom nature of our production process.
Shipping Details
Once your order is completed, it will be shipped via USPS or UPS and you’ll receive a tracking number as soon as your package is on its way. Please allow standard shipping times based on your location.
Delays
While we strive to meet our timelines, unforeseen delays in production or shipping may occasionally occur. If this happens, we’ll keep you informed and do everything possible to minimize any inconvenience.
Contact Us
If you have any questions or concerns about your pre-order, please don’t hesitate to reach out to us at customers@tordrobesllc.com
