Returns conditions and Refunds
Before requesting a return, please make sure the products comply with all the following conditions,
- The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
- The return must be requested within 15 days from delivery of the order.
- The products must be shipped back via courier provided by the customer.
- We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.
If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.
Refund
Refunds must be requested within 15 days from delivery of the order. Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. Your account should be credited within a maximum of 15 days from the date of refund and depending on the refund policy of the payment tool used.
Sales items
All sales items are ineligible for refund. Limited availability for exchange only.